Tumbleweed Returns Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition or is damaged or missing parts for reasons when returned will not be eligible for a refund or credit. Most items are sent in cartons with all parts inside the cartons.

Any item that is returned more than 30 days after delivery without email notification back to Tumbleweed won’t be eligible for a refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is credited.

Next contact your bank. There is often some processing time before a refund is credited.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@tumbleweed.com.au.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tumbleweed.com.au and send your item to: 14 Williamson Road Ingleburn New South Wales AU 2565.

Shipping

To return your product, you should mail your product to: 14 Williamson Road Ingleburn New South Wales, Australia 2565

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.